IT Helpdesk Support
Compensation
$17 – $25 /hr
Employment type
Full-time
Work setting
On-site
Location
Dublin, OH
Schedule
Day shift
Posted
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Job overview
IT Helpdesk Support is an onsite role in Dublin, OH. Compensation is $17–$25 per hour. The position provides technical assistance to clients and supports the company’s IT team. The role exists to resolve users’ technology issues and keep support requests moving through troubleshooting, documentation, installations, account assistance, and end-user guidance.
What you'll do
- Respond to client inquiries by phone, email, or in person
- troubleshoot and resolve IT issues
- document requests and resolutions in a ticketing system
- perform remote or onsite hardware and software installations, upgrades, and repairs
- assist with accounts, passwords, and access permissions
- collaborate on complex issues
- train and guide end users
- follow IT service management practices.
What we're looking for
- Skills & competencies
- it helpdesk supportdublin ohamerican freight management companytechnical supporttroubleshootingticketing systemshardware and softwareuser account managementit service managementclient service
- Work arrangement
- Weekend coverage required
About the employer
American Freight Management Company is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Facilities Management Services
- Occupation code
- 15-1232.00
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Listing ID: c8d9660f-2926-4be3-a14c-c49c81a83bda