Call Center Associate

Job overview

The Call Center Associate role is an onsite position based in Everett, MA, offering an annual salary range of $50,000 to $70,000. This role supports the sales and marketing department at Renewal by Andersen | Esler Companies, a leader in the window-replacement industry. This role exists to provide exceptional customer service by acting as the first point of contact for homeowners. The associate is responsible for identifying unique home situations, actively listening to customer needs, and scheduling appointments for Sales Consultants to drive business growth.

What you'll do

• Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication.
• Skillfully overcome objections by addressing concerns and reinforcing service value.
• Identify unique home situations and schedule appointments for Sales Consultants.
• Communicate effectively and show empathy as the first point of contact.

What we're looking for

Skills & competencies

full-time

day shift

everett ma

customer service

inside sales

no cold calling

$50k-$70k/yr

weekend availability

onsite

renewal by andersen

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, and Vision Insurance, 401k with 50% match, Paid Time Off, Tuition Reimbursement, and Paid Volunteer Time.

Why this role

No cold calling, weekly and monthly bonuses, and a clear growth and development plan with promotion opportunities.

About the employer

Renewal by Andersen | Esler Companies is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.