Senior Customer Operations Manager

Job overview

The Senior Customer Operations Manager is an onsite role based in Lake Bluff, IL. Compensation is not specified in the listing. This position supports the customer operations department at Uline, Inc., a leading distributor of shipping and industrial materials. This role exists to manage backorder and custom/drop-ship operations, ensuring quality, speed, and accuracy. The manager guides leaders, tracks performance metrics, and builds vendor relationships to enhance the overall customer experience.

What you'll do

• Manage backorder and custom/drop-ship operations.
• Guide leaders in analyzing department results.
• Track and report gross profit, return, and vendor performance metrics.
• Collaborate with other teams to enhance processes.
• Build vendor relationships.

What we're looking for

Skills & competencies

full-time

day shift

lake bluff il

uline

customer operations

manager

logistics

customer service

management

operations

no on-call

travel required

Work arrangement

• Weekend coverage required

Benefits & perks

• Complete health insurance coverage.
• 401(k) with 6% employer match starting day one.
• Multiple bonus programs.
• Paid holidays and generous PTO.
• Tuition assistance.

Why this role

Leadership role in a fast-paced, customer-focused environment.

About the employer

Uline, Inc. is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.