Customer Service Representative — Plumbing Services

Job overview

The Customer Service Representative role is in person in Orange Beach, Alabama, with a stated schedule of 8:00 a.m. to 4:30 p.m., based on business needs. Pay is $18 per hour based on skills and experience. The role supports GNG Plumbing’s customer service and appointment scheduling for home services. The representative handles incoming inquiries, understands customer needs, and helps convert appropriate inquiries into scheduled service appointments. The role also coordinates with dispatchers, technicians, managers, and other team members to support customer service and resolve issues.

What you'll do

• Answer inbound calls
• listen to customer needs
• schedule service appointments when appropriate
• enter customer, property, and service information
• explain appointment expectations and relevant service options
• respond to questions and concerns
• resolve or escalate issues
• coordinate with dispatchers, technicians, managers, and teammates
• follow up with customers
• document interactions
• participate in training and call coaching.

What we're looking for

Skills & competencies

customer service representative

plumbing services

orange beach al

gng plumbing

full-time

$18/hour

inbound calls

appointment scheduling

customer support

home services

dispatch coordination

training provided

health insurance

paid holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Employer-paid health and dental insurance after 90 days
• 401(k) with 3% company contribution after one year
• accrued PTO and seven paid holidays per year.

Why this role

Customer service, call-center, or home-services experience is preferred but not required; company training is provided. Benefits listed include employer-paid health and dental insurance after 90 days, a 401(k) with a 3% company contribution after one year, accrued PTO, and seven paid holidays per year.

About the employer

GNG Plumbing is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.