Customer Support Specialist

Job overview

The Customer Support Specialist role is onsite in San Antonio, TX. Compensation is $60,000–$65,000 per year. Centage provides software that helps finance teams plan and make decisions. The specialist investigates product, technical, and data-related issues and guides customers toward resolution. The role contributes to customer trust and support quality through clear communication, thorough troubleshooting, useful escalations, and improvements to documentation and workflows.

What you'll do

• Respond to customer requests through Zendesk and email
• troubleshoot product, user, and data issues
• review and validate customer data and outputs
• explain technical and finance concepts clearly
• reproduce and document issues
• escalate complex problems
• coordinate with Customer Success, Product, Engineering, and Integration
• improve support processes and documentation
• manage a high volume of requests.

What we're looking for

Skills & competencies

customer support specialist

technical support

saas

troubleshooting

customer experience

data validation

zendesk

san antonio tx

centage

$60k–$65k

onsite

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• $1,000 education budget
• company-paid health, dental, and vision insurance
• flexible spending accounts
• short-term disability
• company-paid life and AD&D coverage
• open paid time off and nine paid public holidays
• 401(k) matching.

About the employer

Centage is hiring for this role. Industry: Software Publishers. Sector: 51.