Technical Lead (Service Desk Operations)
Employment type
Full-time
Work setting
On-site
Location
Tysons, VA
Schedule
Day shift
Posted
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Job overview
The Technical Lead (Service Desk Operations) is an onsite role based in Tysons, VA, with compensation not specified. This position at NuAxis Innovations leads enterprise IT Service Desk and contact center operations. The role exists to provide technical leadership for Tier 0 and Tier 1 support, focusing on service management, workforce planning, and performance optimization. By analyzing operational metrics and driving continuous service improvement, the lead ensures that IT support services are delivered efficiently and meet the high standards required by federal government clients.
What we're looking for
- Skills & competencies
- full-timeday shifttysons vanuaxisservice deskitsmcontact centerleadershipfederal itonsite
- Work arrangement
- Weekend coverage required
Benefits & perks
- Competitive benefits, professional development, inclusive culture.
About the employer
NuAxis Innovations is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Process, Physical Distribution, and Logistics Consulting Services
- Occupation code
- 15-1232.00
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Listing ID: c89449b9-fcd7-4113-b3ce-09f02cfd7963