Bilingual Bank Customer Service Agent

Job overview

The Bilingual Bank Customer Service Agent role is onsite in Dallas, TX. Compensation is $15.35–$18.36 per hour. The position supports bank customers and commercial and public-sector client programs through MCI Careers. The agent handles customer inquiries across phone, email, and live chat, resolves issues, documents interactions, and escalates cases when needed. The role supports accurate, professional service while following client procedures for financial inquiries and protecting confidential information.

What you'll do

• Handle inbound calls, email, and live chat
• understand customer needs and resolve issues
• escalate issues as needed
• work toward first-call resolution
• use knowledge bases and training to answer questions
• maintain CRM records and document resolutions
• follow client processes for financial inquiries, confidentiality, scripts, policies, and attendance.

What we're looking for

Skills & competencies

bilingual bank customer service agent

bank customer support

inbound calls

email and live chat

financial inquiries

crm documentation

dallas tx

mci careers

$15.35–$18.36/hr

paid training

english and bilingual language

customer issue resolution

Work arrangement

• Weekend coverage required

Why this role

Entry-level position with paid on-the-job training; requires three years of call-center experience and one year of customer-service experience; Spanish bilingual ability is extremely beneficial.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.