Intake and Authorization Specialist

Job overview

The Intake and Authorization Specialist role is onsite in Worcester, MA, with hours of 12 p.m.–8 p.m. Compensation is $45,000–$55,000 per year. The position supports Northeast Family Services’ five Massachusetts regions and helps people obtain behavioral health services. The specialist manages registration and admissions workflows, from answering incoming calls and gathering referral information to verifying insurance and scheduling appointments. Accurate intake, authorization, and coordination with clinical and program teams help clients access care and keep admissions moving.

What you'll do

• Manage registration and admissions processes for five Massachusetts regions
• answer incoming calls
• gather referral information
• verify insurance coverage and benefits
• handle authorizations
• schedule client appointments
• use payer portals, Microsoft Office, and electronic health records
• maintain client and company confidences
• coordinate with program directors, clinicians, nurse practitioners, and peers.

What we're looking for

Skills & competencies

intake specialist

authorization specialist

patient intake

admissions

insurance verification

appointment scheduling

behavioral health

electronic health records

worcester ma

northeast family services

12 p.m.–8 p.m.

$45k–$55k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental and vision
• three weeks paid vacation
• 11 paid holidays
• sick time including mental health days
• 401(k) with up to 4% match after one year
• voluntary disability and life insurance
• dependent care savings account
• annual longevity award
• company-provided laptop and cell phone
• personal cell phone discount.

Why this role

Hours are 12 p.m.–8 p.m.; prior Massachusetts Medicaid experience is preferred. Benefits include three weeks of paid vacation, 11 paid holidays, sick time, and a company-provided laptop and cell phone.

About the employer

Northeast Family Services is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.