Call Center Representative – Medicaid Member Support (Bilingual English/Spanish)

Job overview

The Call Center Representative – Medicaid Member Support (Bilingual English/Spanish) is a remote role for candidates residing within a 60-mile radius of Columbia, SC, offering $17.50 per hour. This position supports Conduent State Healthcare, LLC in delivering mission-critical services for government clients. The role serves as the first point of contact for Medicaid members, providing information on eligibility and assisting with application processes. The representative acts as an advocate for members, ensuring their needs are met through empathetic communication and efficient problem resolution.

What you'll do

• Respond to Medicaid member inquiries, gather information to assess needs, research and resolve inquiries, document calls, assist with Medicaid applications, and provide status updates.

What we're looking for

Skills & competencies

full-time

day shift

remote

idaho

conduent

customer service

medicaid

bilingual

spanish

no weekends

$17.50/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training, full benefit options including health, dental, and vision, retirement savings plan, paid holidays, PTO, and PerkSpot employee discount program.

Why this role

Bilingual English/Spanish required; equipment provided.

About the employer

Conduent State Healthcare, LLC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.