Lead Experience Guide (Lead Front Desk Associate)

Job overview

The Lead Experience Guide (Lead Front Desk Associate) role is onsite in Chandler, AZ. Compensation is $18–$19 per hour, plus commissions are described as generous. The NOW Massage aims to provide convenient, affordable, high-quality customizable massage services in a restorative setting. The lead supports smooth facility operations by coaching and mentoring Experience Guides, delivering guest service, and driving sales. The role also provides acting management coverage when other managers are absent and helps align team performance with facility needs.

What you'll do

• Lead by example in sales and guest service
• address guest concerns when acting as management
• train Experience Guides and provide shift coverage
• communicate between guides and leadership
• participate in meetings and training
• coach team members, monitor performance goals, resolve guest complaints, and develop work schedules.

What we're looking for

Skills & competencies

lead experience guide

lead front desk associate

guest service

sales

team coaching

massage spa

chandler az

the now chandler

full-time

$18–$19/hr

commissions

flexible hours

evenings

weekends

Work arrangement

• Weekend coverage required

Benefits & perks

• Team member discounts
• career growth opportunities
• supportive team environment
• competitive compensation and commissions.

Why this role

Flexible hours include evenings, weekends, and holidays. The lead acts as manager in the absence of other management.

About the employer

The NOW Chandler is hiring for this role. Industry: Offices of All Other Miscellaneous Health Practitioners. Sector: 62.