Account Representative / Collections Billing Specialist

Job overview

The Account Representative / Collections Billing Specialist role is onsite in Humble, TX; compensation is not specified. The Law Office of Bryan Fagan handles family law, estate planning and probate, and criminal law matters across its Texas offices. The representative serves as the primary contact for active clients, supporting engagement, satisfaction, and retention throughout their cases. The role combines client communication and account oversight with accurate financial and case-milestone records, helping clients understand legal and financial expectations.

What you'll do

• Serve as liaison for active clients throughout their cases
• build relationships and provide support, solutions, and timely updates
• conduct scheduled check-ins and address concerns
• meet clients at designated case stages to support transparency and preparedness
• communicate by phone, email, letters, text, client portals, and secure messaging
• monitor assigned accounts
• update financial information and case milestones in Clio, Google Sheets, and internal systems
• document client interactions in CRM and case-management systems.

What we're looking for

Skills & competencies

account representative

collections billing

client relations

account management

legal services

client communication

humble tx

law office of bryan fagan

full-time

clio

google sheets

excel

medical insurance

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with matching up to 5%, medical, dental, health, and vision insurance, life insurance, and long- and short-term disability insurance.

Why this role

Billing department role with extensive client communication across phone, email, text, meetings, client portals, and secure messaging.

About the employer

Law Office of Bryan Fagan is hiring for this role. Industry: Offices of Lawyers. Sector: 54.