Customer Service Supervisor I
Employment type
Full-time
Work setting
On-site
Location
Wichita, KS
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The Customer Service Supervisor I is an onsite role based in Wichita, KS. This position supports the contact center operations at MCI Careers, a tech-enabled business services company. The role exists to lead a team of inbound customer service agents. The Supervisor is responsible for coaching team members, monitoring KPIs, driving productivity and customer satisfaction, conducting performance reviews, and managing day-to-day team activities.
What we're looking for
- Skills & competencies
- full-timeday shiftwichita kscustomer servicesupervisorcall centerleadershipmanagementbpooperations
- Work arrangement
- Weekend coverage required
Benefits & perks
- Not specified
About the employer
MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-1011.00
You'll be redirected to the employer's application page.
Listing ID: c841e3cf-51a2-4e67-9a99-41c79f7a6c34