Spa Concierge

Job overview

The Spa Concierge role is an in-person, full-time position in Richmond, VA, paying $18 per hour, with $10 commission for each spa membership sold and quarterly bonus opportunities based on sales performance. The role supports a spa team focused on personalized guest experiences, wellness, and attentive service. The Spa Concierge helps coordinate the guest experience from arrival through departure while supporting daily spa operations. The role welcomes and assists guests, schedules appointments, processes transactions, coordinates with service providers, prepares spa experiences, and helps maintain clean, organized guest areas. It also includes educating guests about services, memberships, and skincare products and working toward individual and team sales goals.

What you'll do

• Welcome guests and manage check-in and checkout
• answer calls
• schedule appointments and help guests select services
• coordinate guests with service providers
• explain spa services and amenities
• process payments and gift cards
• prepare bath and infrared sauna experiences
• assist with laundry and restocking
• maintain clean and organized areas
• educate guests about services, memberships, and skincare products
• work toward sales goals.

What we're looking for

Skills & competencies

spa concierge

richmond va

pennant solutions group

$18/hr

$10 membership commission

quarterly bonus opportunities

full-time in-person

guest experience

spa operations

appointment scheduling

wellness services

skincare recommendations

evenings and weekends availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee spa and product benefits
• training
• professional development
• advancement opportunities
• quarterly bonus opportunities
• commission for spa memberships sold.

Why this role

Includes $10 commission for each spa membership sold, quarterly sales bonus opportunities, employee spa and product benefits, comprehensive training, professional development, and advancement opportunities.

About the employer

Pennant Solutions Group is hiring for this role. Industry: All Other Amusement and Recreation Industries. Sector: 71.