Manager, Customer Relationship Management (CRM) Analytics

Job overview

The Manager, Customer Relationship Management (CRM) Analytics is an onsite role based in Buffalo, NY. Compensation is not specified. This role supports the International Wealth & Premier Banking (IWPB) business at HSBC, focusing on campaign execution and tracking. The role exists to manage the end-to-end process of campaign execution, fulfillment, and analysis. The manager partners with stakeholders to translate business needs into executable campaign activities, ensuring high-quality delivery and performance optimization.

What you'll do

• Manage campaign execution, fulfillment, and tracking processes.
• Partner with stakeholders to gather requirements and clarify objectives.
• Strengthen quality control and governance processes.
• Analyze campaign performance to optimize future communications.

What we're looking for

Skills & competencies

full-time

day shift

buffalo ny

hsbc

crm analytics

data analytics

campaign management

financial services

data governance

sql

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive pay and benefits, professional development, wellness programs.

Why this role

Focus on CRM analytics and campaign management within a global financial institution.

About the employer

HSBC is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.