Senior Manager, Client Success

Job overview

The Senior Manager, Client Success role is listed in Los Angeles, CA, with a base salary of $80,000–$90,000 plus commission and stated on-target annual earnings of $114,000–$128,000. The role supports Infillion’s West Client Success team and its programmatic advertising and managed-service clients. The manager leads strategic client relationships and supports retention and account growth in partnership with Sales. The role helps clients achieve campaign goals through performance analysis, optimization recommendations, platform education, and coordination across sales, ad operations, product, analytics, and marketing.

What you'll do

• Manage strategic regional client relationships across programmatic and managed-service solutions
• represent the West Client Success team
• partner with sellers in client meetings and events
• guide junior team members and train on processes
• support RFP responses
• develop QBR materials and client presentations
• create upsell and cross-sell strategies
• ensure campaigns launch and meet pacing and delivery goals
• coordinate cross-functional projects
• support transitions between self-service and managed-service models
• educate clients on platform capabilities and advertising solutions
• analyze campaign performance and recommend optimization
• improve team workflows and processes.

What we're looking for

Skills & competencies

client success

senior manager

programmatic advertising

account management

client retention

upsell

cross-sell

campaign optimization

los angeles ca

infillion

$80k–$90k base

$114k–$128k on-target earnings

commission

Work arrangement

• Weekend coverage required

Benefits & perks

• 100% company-paid health, dental, and vision coverage for employees and dependents
• company-paid life insurance and short- and long-term disability
• unlimited paid time off
• potential profit sharing, bonuses, and ownership
• 401(k)
• cell phone reimbursement.

Why this role

The posting describes a senior client-facing role requiring experience with high-spend, cross-product clients, account retention and growth, online advertising, and 4–7 years at an advertising agency or digital publisher.

About the employer

Infillion is hiring for this role. Industry: Advertising Agencies. Sector: 54.