Casual Service Agent

Job overview

The Casual Service Agent role is onsite in Pittsburgh, PA. Compensation is not specified. The position supports DHL’s service center operations for customer materials and shipments. The agent combines customer service and operational support to help ensure timely pickup and delivery handling. The role addresses customer and billing questions, researches shipment issues, supports shipment processing and documentation, and dispatches pickup and delivery information.

What you'll do

• Provide customer service, sales, and operational support
• answer phones and greet visitors
• resolve billing problems
• research shipment tracking requests and misplaced shipments
• coordinate with Sales and Service to resolve customer problems
• assist with sorting, loading and unloading, shipment processing, documentation, manifesting, bagging, status information, and over-the-counter payments
• dispatch pickup and delivery information and arrange daily pickup schedules
• may process import/export documentation and assist with customs clearance in some markets.

What we're looking for

Skills & competencies

casual service agent

customer service

shipment tracking

service center operations

shipment processing

pickup and delivery

dispatch

pittsburgh pa

dhl express

401(k) match

tuition reimbursement

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with company match, medical, dental, vision, well-being programs, tuition reimbursement, paid time off starting at four weeks, paid leave, employee discounts, employee assistance and work-life program, and training opportunities.

Why this role

Requires a high school degree or equivalent, customer service or related experience, and passing FAA, TSA, and CBP background and security checks to acquire a SIDA badge. Lifting up to 70 pounds occasionally is required.

About the employer

DHL Express, Inc. is hiring for this role. Industry: Couriers and Express Delivery Services. Sector: 49.