Technical Support Engineer III – Microsoft 365
Employment type
Full-time
Work setting
Remote
Location
Remote
Schedule
Day shift
Posted
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Job overview
The Technical Support Engineer III – Microsoft 365 role is primarily remote, serving a Boston, MA-based team; the employee must live within 30 minutes of Boston for occasional onsite support. Compensation is not specified. The role provides end-user helpdesk support and foundational systems administration, with a focus on Microsoft 365.
What you'll do
- Resolve Tier 1 and Tier 2 support tickets
- provision, image, and ship Windows and Mac laptops and peripherals
- configure Microsoft 365 accounts, mailboxes, licenses, and groups
- manage access through Microsoft Entra ID or Active Directory
- troubleshoot Teams, SharePoint, OneDrive, Outlook, and basic network connectivity
- and assist with occasional hardware deployments and urgent onsite troubleshooting.
What we're looking for
- Skills & competencies
- technical support engineer iiimicrosoft 365remoteboston ma areamindlancehelpdeskactive directorymicrosoft entra idwindows and macoslaptop deploymentthree-month contractoffice 365 certification preferred
- Work arrangement
- Weekend coverage required
Why this role
The role is a three-month contract and requires residence within a 30-minute radius of Boston; an Office 365 certification is highly preferred.
About the employer
Mindlance is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 15-1232.00
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Listing ID: c7f39d05-d23a-4d5f-896d-8e64f0388ee7