Head of Account Management

Job overview

The Head of Account Management role is listed in New York, New York; the posting does not specify a work arrangement. Compensation is not specified. Pylon is building a software-driven mortgage platform intended to simplify mortgage origination through an integrated API. The role owns the broker-facing operating experience and builds service standards, systems, and feedback loops that support growth without degrading service. It connects account management with processing, underwriting, closing, sales, product, and engineering to reduce recurring friction and manual coordination.

What you'll do

• Own the end-to-end broker-facing operational experience
• define service standards, response expectations, escalation paths, and operating cadences
• build pipeline visibility and issue-resolution systems
• partner across processing, underwriting, closing, sales, product, and engineering
• establish service and pipeline KPIs
• identify operational versus product solutions
• develop the team as needed.

What we're looking for

Skills & competencies

head of account management

account management

mortgage operations

broker experience

wholesale mortgage

process improvement

product feedback

cross-functional leadership

pylon

new york ny

Work arrangement

• Weekend coverage required

Why this role

The posting emphasizes scaling broker service and improving product workflows without relying primarily on increased headcount.

About the employer

Pylon is hiring for this role. Industry: Mortgage and Nonmortgage Loan Brokers. Sector: 52.