Clinical Experience & Grievances Specialist

Job overview

The Clinical Experience & Grievances Specialist role is onsite in Palo Alto, CA. The posting lists an hourly range of $76.28–$95.67. Lucile Packard Children’s Hospital Stanford provides family-centered care and describes its mission as healing humanity, one child and family at a time. The specialist reviews clinical cases and patient grievances to support regulatory compliance, patient rights, and quality care. The role coordinates with clinical and administrative teams to investigate concerns, prepare responses, identify safety or risk issues for escalation, and connect patients and families with non-medical support and information.

What you'll do

• Manage patient and family complaints, grievances, and feedback, including clinical concerns
• conduct concurrent and retrospective inpatient and outpatient chart reviews
• coordinate with medical management staff
• identify appropriate clinical reviewers and escalate safety or risk concerns
• prepare formal grievance responses
• collaborate with Patient Relations, physician leaders, Risk, Quality/Safety, and Regulatory Affairs
• update complaint resolutions in the database
• cover calls and patient/family rounding as assigned
• support patients and families as a non-clinical liaison.

What we're looking for

Skills & competencies

clinical experience & grievances specialist

palo alto ca

lucile packard children's hospital stanford

$76.28–$95.67/hr

patient grievances

clinical chart review

patient relations

patient rights

quality and safety

registered nurse

family-centered care

regulatory compliance

Work arrangement

• Weekend coverage required

Why this role

Requires a bachelor’s degree, three years of related experience, and Registered Nurse (RN) licensure; the role includes clinical grievance review and non-medical patient and family support.

About the employer

Lucile Packard Children's Hospital Stanford is hiring for this role. Industry: Specialty (except Psychiatric and Substance Abuse) Hospitals. Sector: 62.