Director, Global IT Support

Job overview

The Director, Global IT Support is an onsite role based in Herndon, VA. Compensation is $163,000 - $261,000 per year, and this position supports the IT department at AeroVironment. This role exists to lead enterprise-wide end-user support for approximately 5,000 employees. The Director, Global IT Support contributes to operational excellence by defining support strategies, managing global service desk operations, and ensuring IT compliance across systems and processes.

What you'll do

• Define and execute enterprise internal support strategy.
• Manage key performance indicators like SLAs and CSAT.
• Lead a globally distributed team of service desk agents and engineers.
• Oversee third-party support vendors and MSP relationships.
• Manage daily operations of the enterprise IT service desk.
• Own endpoint lifecycle management.
• Ensure seamless onboarding/offboarding processes.
• Serve as senior point of escalation for support issues.

What we're looking for

Skills & competencies

full-time

day shift

herndon va

director

it support

global it

service desk

leadership

onsite

$163k-$261k

u.s. citizen required

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, 401K with company matching, 9/80 work schedule, paid holiday shutdown

Why this role

U.S. Citizenship required.

About the employer

AeroVironment is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.