Client Services Technician — IT Support

Job overview

The Client Services Technician — IT Support role is onsite in Philadelphia, PA, with Monday–Friday hours from 8:30 a.m. to 5:30 p.m. The listed salary range is $50,000–$70,000 per year. The technician supports Advocare LLC’s IT infrastructure and care center technology. The role provides first-level user guidance and technical support, maintains hardware, and troubleshoots network and system issues. It contributes to reliable IT service delivery for employees and care centers while meeting established service levels.

What you'll do

• Provide technical support for IT infrastructure
• maintain hardware
• troubleshoot network outages and performance issues
• administer network resources and disaster recovery procedures
• perform backups and recovery
• monitor network performance
• provide break-fix support to service levels
• recommend and perform hardware upgrades and repairs
• support care center hardware implementation and go-live activities.

What we're looking for

Skills & competencies

client services technician

it support

philadelphia pa

$50k–$70k

monday–friday

8:30 am–5:30 pm

hardware troubleshooting

network support

system backups

care center it

itil certification

travel to care centers

Work arrangement

• Weekend coverage required

Benefits & perks

• ITIL training and testing costs provided
• travel expenses reimbursed.

Why this role

The posting states that travel to corporate and care center locations in New Jersey, Delaware, and southeastern Pennsylvania is expected, with expenses reimbursed.

About the employer

Advocare LLC is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.