Customer Service Representative & Dispatcher — Home Warranty HVAC

Job overview

The Customer Service Representative & Dispatcher — Home Warranty HVAC role is onsite in Santa Rosa Beach, FL; the posting explicitly says it is not remote. Compensation is not specified. Aire Serv provides heating and air-conditioning installation, maintenance, and repair services and describes its approach as client-first. The representative handles home-warranty service requests and customer complaints, schedules appointments, assigns calls to service professionals, and supports office operations to coordinate customer service work.

What you'll do

• Answer incoming calls professionally
• schedule appointments
• assign daily work and calls to team members
• perform marketing and sales functions to offer additional work
• complete work orders and return calls
• respond to complaints
• organize office operations and procedures
• prepare and review purchase orders
• cross-train in related positions as needed.

What we're looking for

Skills & competencies

customer service representative

dispatcher

santa rosa beach fl

home warranty calls

hvac

appointment scheduling

call assignment

work orders

customer complaints

office operations

aire serv of the emerald coast

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits package.

Why this role

The posting explicitly states that this is not a remote job and that the role handles home-warranty calls.

About the employer

Aire Serv of the Emerald Coast is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.