911 Quality Assurance and Accreditation Specialist

Job overview

The 911 Quality Assurance and Accreditation Specialist is an onsite role based in Vancouver, WA, with compensation not specified in the listing. This role supports the CRESA agency in maintaining high standards for emergency communications. This position exists to perform specialized analysis, administrative work, and reporting for agency quality assurance and accreditation programs. The specialist evaluates 911 emergency call-taking for medical, fire, and police services to ensure compliance with agency policies, quality standards, and accreditation requirements.

What you'll do

• Coordinate quality assurance processes
• conduct random and focused call reviews
• gather information for accreditation
• prepare summary reports
• collaborate on policy updates
• provide coaching to trainees.

What we're looking for

Skills & competencies

full-time

day shift

vancouver wa

911 dispatch

quality assurance

accreditation

public safety

administrative

onsite

98660

Work arrangement

• Weekend coverage required

Benefits & perks

• Not specified.

Why this role

Opportunity to work in a 24/7 public safety environment and influence agency standards.

About the employer

CRESA is hiring for this role. Industry: Administration of Air and Water Resource and Solid Waste Management Programs. Sector: 92.