Customer Experience Manager

Job overview

The Customer Experience Manager role is an onsite, full-time position in Greensboro, NC. The listing states annual pay of $65,000–$75,000. The role supports customer services and account coordination in a warehouse and distribution environment. The manager serves as a primary contact for external customers, processes orders and shipment requests, and coordinates inbound and outbound product shipments. By communicating shipment and tracking information and liaising between customers and the warehouse, the role supports accurate order fulfillment and positive customer relationships.

What you'll do

• Provide timely customer communication and process orders to customer specifications
• schedule inbound and outbound shipments
• enter product into inventory using Logiwa, Pinnacle, or DataDocks
• process order releases and notify customers
• provide shipping and tracking information
• respond to inquiries and complaints about shipments or inventory
• liaise between the warehouse and customers
• provide clerical support and reports.

What we're looking for

Skills & competencies

customer experience manager

greensboro nc

focus

customer service

order processing

shipment scheduling

inventory systems

logiwa

pinnacle

datadocks

warehouse coordination

$65k–$75k annually

Work arrangement

• Weekend coverage required

Why this role

The posting identifies the position summary as Client Services-Account Supervisor and notes a warehouse/distribution work environment.

About the employer

Focus is hiring for this role. Industry: Nonresidential Property Managers. Sector: 53.