Guest Service Representative, Front Desk

Job overview

The Guest Service Representative, Front Desk role is onsite in Tuscaloosa, AL, with rotating shifts and a flexible schedule; compensation is not specified. The position supports hotel guests throughout their stay. The role exists to provide responsive, personalized service and coordinate front-desk operations, helping maintain guest satisfaction, hotel security, and smooth communication with housekeeping and other teams.

What you'll do

• Handle guest check-in and check-out, respond to requests in person and by phone, perform reception and basic computer and accounting tasks, secure and balance the cash drawer, check guest account credit, sell and upsell rooms, communicate with housekeeping, and follow shift checklists and emergency procedures.

What we're looking for

Skills & competencies

part-time

guest services

front desk

rotating shifts

flexible schedule

hotel

check-in

check-out

guest satisfaction

tuscaloosa al

towneplace suites tuscaloosa

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• optional health, wellness and care benefits
• health reimbursement program
• flexible spending account
• stay discounts
• optional company-paid life insurance
• 401(k) and matching
• employee assistance program
• supplemental insurance options
• select paid holidays and a floating holiday
• loyalty and other incentive programs.

Why this role

Rotating shifts; flexible schedule required.

About the employer

Towneplace Suites Tuscaloosa is hiring for this role. Industry: All Other Traveler Accommodation. Sector: 72.