Subscriber Services Supervisor

Job overview

The Subscriber Services Supervisor position is full-time and in person in Salt Lake City, UT; pay is $35–$45 per hour. The Utah Communications Authority supports subscriber agencies on its statewide P25 radio network. The supervisor leads the Subscriber Services team and Network Operations Center function, overseeing Tier 1 support, ticket handling, radio programming templates, console support, and interoperability coordination. The role helps maintain reliable subscriber communications by coordinating staff, agencies, field services, programming teams, and vendors, and by escalating and tracking issues through resolution.

What you'll do

• Supervise subscriber services staff and manage performance, training, and timecards
• oversee daily NOC operations and monitor carrier alarms, bad NAC events, and reported RF interference
• triage Tier 1 support and manage ticket prioritization through close-out
• maintain radio programming templates and version control
• coordinate interoperability and console support
• prepare cost estimates
• coordinate escalations with field services, programming staff, vendors, and agencies
• and maintain subscriber documentation and procedures. The role is subject to on-call availability and after-hours rotation, including evenings, weekends, and holidays
• occasional travel may be required.

What we're looking for

Skills & competencies

subscriber services supervisor

network operations center

p25 radio network

tier 1 technical support

ticket management

radio programming

interoperability

public-safety communications

salt lake city ut

utah communications authority

on-call rotation

$35–$45/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) and matching
• dental and health insurance
• employee assistance program
• flexible schedule
• flexible spending and health savings accounts
• life insurance
• paid time off
• parental leave
• referral program
• retirement plan
• and tuition reimbursement.

Why this role

Leads subscriber support and NOC operations for a statewide P25 public-safety radio network; the posting specifies an after-hours on-call rotation.

About the employer

Utah Communications Authority is hiring for this role. Industry: Regulation and Administration of Communications, Electric, Gas, and Other Utilities. Sector: 92.