Customer Service Representative — Collision Center

Job overview

The Customer Service Representative — Collision Center role is onsite in Bellevue, PA. Compensation is not specified; the posting describes it as competitive. The role supports Diehl Collision of Bellevue, part of Diehl Automotive, in helping customers navigate collision repairs and insurance coordination. As a first point of contact for customers after an accident or vehicle damage, the representative answers questions, coordinates appointments and paperwork, and provides repair updates. The role helps keep communication organized among customers, estimators, technicians, insurance companies, and other team members throughout the repair process.

What you'll do

• Greet customers and provide professional service
• answer calls and customer inquiries
• schedule estimates, appointments, and vehicle drop-offs
• explain basic collision repair processes
• communicate with estimators, technicians, insurers, and coworkers
• update customers on repairs
• assist with repair orders and insurance documentation
• coordinate vehicle pickup and delivery when needed
• maintain customer records and organized reception areas
• follow up with customers
• perform administrative and clerical duties.

What we're looking for

Skills & competencies

customer service representative

collision center

bellevue pa

pittsburgh area

diehl automotive

full-time

customer support

repair appointments

insurance documentation

vehicle repair updates

administrative support

automotive

medical dental vision

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Eligible full-time employees may receive medical, dental, and vision insurance
• a 401(k)
• paid time off and vacation
• employee vehicle purchase and service discounts
• career advancement
• and training and professional development.

Why this role

Automotive or insurance experience is a plus but not required. The posting lists training and professional development, advancement opportunities, and employee vehicle purchase and service discounts.

About the employer

Diehl Automotive Group is hiring for this role. Industry: Automotive Body, Paint, and Interior Repair and Maintenance. Sector: 81.