Hotel Front Desk Associate

Job overview

The Hotel Front Desk Associate role is onsite in Albany, NY. Pay is $16.50–$18 per hour. The Hampton Inn Albany Western Ave SUNY describes its focus as providing guests with exceptional service and experiences. The associate serves as the first point of contact for guests, supporting a welcoming stay through reception, reservations, payment processing, and prompt responses to requests. The role also coordinates with hotel departments and helps maintain an organized, secure front desk and lobby.

What you'll do

• Greet guests and handle check-in and check-out
• provide property and local information
• respond to guest inquiries and concerns
• manage calls and emails
• process reservations and changes
• handle payments and deposits
• resolve or escalate issues
• maintain the front desk and lobby
• monitor for suspicious activity and follow security procedures
• assist with administrative tasks
• coordinate with housekeeping and maintenance.

What we're looking for

Skills & competencies

hotel front desk associate

albany ny

hampton inn albany western ave suny

guest services

hotel reservations

check-in and check-out

customer service

cash handling

front desk

flexible hours

weekends and holidays

training available

Work arrangement

• Weekend coverage required

Why this role

Previous customer service or front desk experience is preferred but not required; the employer is willing to train. The posting states flexible hours, including weekends and holidays, with front desk operations 24/7.

About the employer

Hampton Inn Albany - Western Ave/University Area is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.