Cargo Customer Service Representative

Job overview

The Cargo Customer Service Representative is an onsite role in Puerto Rico, listed with postal code 00979; the city is not identified in the source. Compensation is not specified. The role coordinates cargo receipt, sorting, recording, and dispatch while supporting import and export compliance. The position helps maintain accurate cargo records and efficient logistics by checking shipment documents, inspecting and labeling goods, directing delivery trucks, and communicating with customers. It also requires written and spoken fluency in Spanish and English and a current Puerto Rico driver’s license.

What you'll do

• Record shipment information using computer systems or barcode scanners
• verify import and export documents
• estimate additional costs and record cargo details
• inspect and count received items and document defects
• maintain cargo records
• direct delivery trucks to designated areas
• label cargo and containers
• record flight and delivery details
• explain transportation and payment options and handle collections on occasion.

What we're looking for

Skills & competencies

cargo customer service

cargo operations

import and export documentation

bilingual spanish-english

puerto rico

jobtracks

shipment records

barcode scanning

cargo inspection

customer service

cargo dispatch

Work arrangement

• Weekend coverage required

Why this role

Bilingual Spanish and English communication is required, as is a current Puerto Rico driver’s license.

About the employer

JobTracks, Inc. is hiring for this role. Industry: Scheduled Freight Air Transportation. Sector: 48.