Infrastructure Production Support Analyst

Job overview

The Infrastructure Production Support Analyst position is onsite in Addison, TX, with pay of $45–$50 per hour. The role supports a 24/7 production environment, including L2 support in the financial and banking domain. The posting lists 401(k), dental insurance, and health insurance. The analyst helps maintain production infrastructure and services by coordinating support, managing incidents, and investigating root causes. Runbook updates, process improvements, and automation initiatives contribute to reliable operations and effective issue resolution.

What you'll do

• Provide infrastructure and production support
• coordinate with the team
• handle incident management and root-cause analysis
• contribute to runbook updates, process improvements, and automation initiatives
• work with tools and platforms including Autosys, Informatica, Windows, Linux, Splunk, OpenShift, Kubernetes, SQL, Kibana, AppDynamics, ServiceNow, and Grafana.

What we're looking for

Skills & competencies

infrastructure production support analyst

addison tx

rapid eagle inc

production support

24/7 environment

l2 support

financial services

linux

autosys

splunk

kubernetes

$45–$50/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k)
• dental insurance
• health insurance.

Why this role

The posting requests five to eight years of infrastructure and production support experience and experience with L2 support in financial or banking environments.

About the employer

RAPID EAGLE INC is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.