Front Office Manager

Job overview

The Front Office Manager role is onsite in Anchorage, AK. The annual salary range is $65,000–$70,000. The manager leads Hilton Anchorage’s Front Office and supports guest experiences throughout arrival, stay, and departure. The role oversees front desk, guest services, PBX, bell services, and room coordination, while developing staff and monitoring service and financial performance. It coordinates with other hotel departments to maintain efficient operations, guest satisfaction, and Hilton brand standards.

What you'll do

• Lead daily Front Office operations, including Front Desk, Bell Services, PBX, and Guest Services
• recruit, train, coach, and develop team members
• create schedules and manage labor
• resolve guest concerns
• monitor room inventory, occupancy, assignments, arrivals, and departures
• coordinate with hotel departments
• manage VIP and group arrivals and special requests
• monitor service metrics and guest satisfaction
• review operational and revenue reports
• support room revenue optimization, budgeting, payroll, forecasting, and expense control.

What we're looking for

Skills & competencies

front office manager

hotel operations

guest services

front desk

team leadership

guest experience

room inventory

hilton

anchorage ak

$65k–$70k

8–10-hour shifts

flexible schedule

401(k)

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k)
• dental, health, life, and vision insurance
• paid time off
• Hilton discount benefits.

Why this role

Flexible schedule with 8–10-hour shifts, including evenings, weekends, and holidays; Hilton systems experience preferred.

About the employer

Hilton Anchorage is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.