Customer Success Manager
Compensation
$75k – $100k /yr
Employment type
Full-time
Work setting
On-site
Location
Pottsville, PA
Schedule
Day shift
Posted
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Job overview
The Customer Success Manager is an onsite role based in Pottsville, PA. The salary range is $75,000 - $100,000 per year, plus bonus potential, supporting the Customer Success organization. This role manages a portfolio of 30+ accounts, driving adoption, retention, and expansion. The manager acts as a strategic partner to customers, ensuring they realize value from the platform while identifying opportunities for growth and mitigating churn risks.
What you'll do
- Manage a portfolio of 30+ accounts across the full customer lifecycle.
- Conduct Quarterly Business Reviews.
- Monitor customer health indicators and act on risk signals.
- Develop upsell and cross-sell opportunities.
- Collaborate with cross-functional teams to ensure seamless customer experience.
What we're looking for
- Skills & competencies
- full-timeday shiftpottsville pacleocustomer success managersaasaccount managementsalesforce$75k-$100kremote-eligible
- Work arrangement
- Weekend coverage required
Benefits & perks
- Healthcare, Dental, Vision, 401k match, Flexible PTO, Paid Parental Leave
Why this role
5+ years of experience in SaaS/Enterprise Software; experience with Planhat and Salesforce.
About the employer
Cleo is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 11-1021.00
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Listing ID: c70a5ec0-d350-404a-a1f4-b88e94fafd68