Head of Customer Support

Job overview

The Head of Customer Support role is based in Las Vegas, NV, and the posting requires the candidate to be based in the United States; it does not specify a remote arrangement. Compensation is not specified. Pulse Games creates mobile games with strategy-driven gameplay.

What you'll do

• Build and scale global player support operations
• define support strategy across player touchpoints
• implement tools, automation, and self-service processes
• track and optimize KPIs
• oversee sensitive payment, fraud, and responsible-gaming cases
• collaborate with product teams
• and represent player perspectives in product and operational decisions.

What we're looking for

Skills & competencies

head of customer support

las vegas nv

pulse games

mobile games

player support

customer experience

support strategy

global operations

trust and safety

payments

fraud

responsible gaming

kpi optimization

product collaboration

Work arrangement

• Weekend coverage required

Why this role

The role leads support strategy and operations across the company’s mobile games, including trust and safety matters.

About the employer

Pulse Games is hiring for this role. Industry: Software Publishers. Sector: 51.