Guest Service Supervisor, Front Desk

Job overview

The Guest Service Supervisor, Front Desk role is onsite in Georgetown, TX, for $18–$20 per hour. The position supports the hotel front office and its guest service operations. The supervisor leads front desk associates during assigned shifts while performing core desk duties. The role helps maintain consistent service, resolve guest concerns, support staff development, and coordinate front office operations with other hotel departments.

What you'll do

• Perform front desk duties including greeting guests, check-ins and check-outs, reservations, and concierge or operator tasks.
• Direct and coach associates, conduct shift meetings, handle escalated guest issues, support training and onboarding, monitor staffing and room status, review Night Audit reports, and reinforce safety, security, cash-handling, and brand procedures.

What we're looking for

Skills & competencies

guest service supervisor

front desk supervisor

georgetown tx

mc-sp georgtown i llc

full-time

hotel operations

guest services

front desk

team leadership

reservations

check-in and check-out

$18–$20 per hour

Work arrangement

• Weekend coverage required

Why this role

Must be available to cover all shifts; supervisory experience and at least five years of progressive hotel or related experience, or a qualifying degree and experience, are required.

About the employer

MC-SP Georgtown I LLC is hiring for this role. Industry: All Other Traveler Accommodation. Sector: 72.