Customer Retention Specialist

Job overview

The Customer Retention Specialist role is onsite in East Rochester, NY. Compensation is $52,000–$64,000 per year, including base salary and commissions. Maria Melnik - State Farm Agent serves the community by helping people protect what matters most. This role supports ongoing customer relationships and office growth through outreach, policy renewals, and relationship maintenance. By reviewing accounts, assisting with policy changes, and identifying additional coverage needs, the specialist contributes to customer satisfaction, retention, and sales goals.

What you'll do

• Communicate with existing customers about policy renewals, coverage options, and insurance needs
• review accounts and assist with policy updates or changes
• identify sales opportunities during service interactions and follow-ups, particularly with single-line customers
• build relationships to improve satisfaction, engagement, and retention
• maintain accurate interaction and follow-up records
• collaborate with team members on retention, sales, and outreach goals.

What we're looking for

Skills & competencies

customer retention

insurance sales

policy renewals

customer relationships

account management

east rochester ny

maria melnik state farm agent

property and casualty license

life and health license

3–5 years experience

annual compensation $52,000–$64,000

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus, competitive salary, advancement opportunity, paid time off, and training and development.

Why this role

Requires Property & Casualty and Life, Accident and Health licenses; 3–5 years of related experience.

About the employer

Maria Melnik - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.