Dispatcher – Accessible Transportation

Job overview

The Dispatcher – Accessible Transportation role is onsite in Highland, MI. Compensation is not specified. Western Oakland Transportation Authority transports elderly and disabled riders to work, medical appointments, errands, and other destinations in western Oakland County. The dispatcher supports drivers and riders by managing communications, entering data, and making timely route changes. The role helps coordinate reliable transportation and respond to rider needs while supporting the organization’s service mission.

What you'll do

• Answer calls and provide customer service
• use dispatch software and push-to-talk phones to support drivers
• maintain knowledge of dispatch systems, service territory, hours, and rider qualifications
• enter data and run reports
• make route changes based on communications with drivers and riders
• attend required training
• perform driver duties when necessary.

What we're looking for

Skills & competencies

dispatcher

accessible transportation

highland mi

western oakland transportation authority

rider support

route changes

dispatch software

driver communications

elderly riders

disabled riders

40 hours per week

monday–sunday hours

Work arrangement

• Weekend coverage required

Why this role

Full-time, 40 hours per week; hours may range from 5:45 a.m. to 10 p.m. Monday through Sunday. A chauffeur’s license is required unless a disability precludes obtaining or maintaining it and other job requirements can be fulfilled.

About the employer

Western Oakland Transportation Authority is hiring for this role. Industry: Special Needs Transportation. Sector: 48.