Guest Experience Specialist

Job overview

The Guest Experience Specialist role is an onsite office position in Dallas, TX. Compensation is not specified. The role supports Läderach’s guest service and its business unit, which includes finance and IT services, global marketing and sales management, and human resources. The specialist resolves guest inquiries primarily through polished, personalized email responses, using calls for time-sensitive or complex matters. The role owns issues through resolution, handles escalations with sound judgment, and coordinates internally to close the loop with guests.

What you'll do

• Respond to guest inquiries primarily by email with clear, personalized replies
• handle inbound and outbound calls for time-sensitive, complex, or sensitive matters
• prioritize escalations and guest needs
• maintain knowledge of products, services, policies, and structures
• coordinate with internal departments and follow through on guest issues.

What we're looking for

Skills & competencies

guest experience specialist

customer service

guest relations

email support

phone support

issue resolution

dallas tx

läderach

full-time employment

monday–friday

occasional evening coverage

occasional weekend coverage

product discounts

free parking

Work arrangement

• Weekend coverage required

Benefits & perks

• Product discounts, chocolate at work, free parking, further training, and career opportunities.

About the employer

Laderach E-Commerce USA LLC is hiring for this role. Industry: Chocolate and Confectionery Manufacturing from Cacao Beans. Sector: 31.