Security Operations Center Operator | Alarm Monitoring & Dispatch

Job overview

The Security Operations Center Operator is an onsite role based in Sunnyvale, CA. Compensation is not specified for this position, which supports the security operations team in safeguarding client assets and personnel. This role exists to monitor alarms, video surveillance, and AI-assisted detection platforms to identify and validate security events in real time. The operator coordinates dispatch operations and maintains detailed incident logs to ensure operational integrity and effective incident response.

What you'll do

• Monitor alarms and video surveillance systems
• perform advanced CCTV monitoring and live tracking
• conduct archival video review
• receive and respond to emergency and non-emergency calls
• coordinate multi-channel dispatch operations
• maintain incident logs
• utilize AVERT workflows and ticketing systems
• conduct first-level troubleshooting
• provide situational awareness to leadership
• assist with post-incident reporting.

What we're looking for

Skills & competencies

full-time

day shift

sunnyvale ca

securitas

security

cctv

alarm monitoring

dispatch

onsite

no on-call

weekend required

Work arrangement

• Weekend coverage required

Benefits & perks

• Retirement plan, medical and dental coverage, life insurance, disability insurance, employee assistance plan, Securitas Saves discount program, paid holidays, and paid time off.

Why this role

AI-assisted detection platform monitoring, multi-channel dispatch, and AVERT workflow utilization.

About the employer

Securitas is hiring for this role. Industry: Security Systems Services (except Locksmiths). Sector: 56.