Retail Shift Leader — The UPS Store

Job overview

The Retail Shift Leader role is onsite in Garden City, NY, with the posting describing multiple Long Island locations. Compensation is $18–$22 per hour based on experience, plus performance incentives. The employer operates The UPS Store locations providing shipping, packing, printing, and mailbox services. The shift leader runs assigned store shifts, supports team members, and maintains smooth operations and customer service. The role contributes to store performance through hands-on counter service, coaching, operational standards, and promotion of store services.

What you'll do

• Lead daily store operations during assigned shifts
• provide counter support for shipping, packing, printing, and returns
• greet and serve customers
• coach and support team members
• maintain cleanliness, organization, and inventory
• follow company procedures
• resolve customer concerns
• promote services
• assist with opening, closing, and cash handling.

What we're looking for

Skills & competencies

retail shift leader

the ups store

store operations

customer service

shipping

packing

printing

garden city ny

long island locations

$18–$22/hr

performance incentives

part-time or full-time listed

weekend availability required

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based incentives and recognition, structured training, ongoing development, and growth opportunities into Store Manager or Unit Manager roles.

About the employer

The UPS Store #0691 is hiring for this role. Industry: Other Business Service Centers (including Copy Shops). Sector: 56.