Veterinary Assistant / Customer Service Representative

Job overview

The Veterinary Assistant / Customer Service Representative role is onsite in Annapolis, MD. Pay is $25 per hour. The position supports the clinical and client-service work of Western Shore Veterinary Hospital, a privately owned hospital providing compassionate veterinary care. The role assists veterinarians with patient care and diagnostics while managing client communications and records. It helps maintain efficient appointments and a high standard of care and service for patients and their families.

What you'll do

• Assist veterinarians with examinations, patient care, diagnostics, and client communication
• help maintain appointment efficiency and hospital standards
• answer phone calls, emails, and text messages
• schedule appointments, document messages, and maintain patient and client records
• use clinical skills including restraint, phlebotomy, laboratory procedures, client education, radiography, and patient nursing.

What we're looking for

Skills & competencies

veterinary assistant

customer service representative

annapolis md

western shore veterinary hospital

four 10-hour shifts

monday-friday

no evenings

no weekends

patient care

client communication

$25/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance
• retirement plan
• employee pet care discount
• uniform allowance
• life and disability insurance
• paid time off
• continuing education opportunities.

Why this role

Four 10-hour shifts per week, Monday through Friday; no evenings or weekends. Experience with ezyVet and IDEXX is listed, and Cornerstone experience is an advantage.

About the employer

Western Shore Veterinary Hospital is hiring for this role. Industry: Veterinary Services. Sector: 54.