Customer Relationship Manager

Job overview

The Customer Relationship Manager is an onsite role based in Washington, DC, with a salary range of $131,300.00 - $237,350.00 per year. This position supports the Law Enforcement and Litigation Portfolio, enabling critical IT services for federal customers. The role exists to manage day-to-day operations, adjudicate priorities, and interface with senior customer leadership. The manager is responsible for financial performance, workforce planning, and ensuring all Key Performance Indicators are met or exceeded.

What you'll do

• Overseeing the relationship with the federal customer and serving as the customer’s single point of contact by coordinating with cross functional teams and ensuring the prompt follow-up to actions and tasks.
• Ability to manage multiple complex projects simultaneously in a fast-paced environment.
• Manage a team to include functions such as staffing, performance management, etc.

What we're looking for

Skills & competencies

full-time

day shift

washington dc

leidos

customer relationship manager

itsm

servicenow

federal contracting

project management

$131k-$237k/yr

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

Why this role

Requires DOJ Public Trust clearance; 4-days a week onsite.

About the employer

Leidos is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.