Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Roseville, MI, with compensation of $15–$17 per hour and a day-shift schedule. C&C Heating & Air Conditioning is a family-owned HVAC contractor serving the Metro-Detroit area since 1948. As the frontline connection with clients, the representative handles inquiries and service issues to support customer satisfaction. The role also contributes to accurate order processing and customer records while working with teammates to improve the customer experience.

What you'll do

• Provide customer support by phone, email, and chat
• make outbound follow-up calls
• provide product information
• assist with order processing and issue resolution
• handle cash transactions
• enter and maintain customer-interaction records
• use computer systems to track requests, feedback, and resolutions
• collaborate with teammates on process and customer-experience improvements.

What we're looking for

Skills & competencies

customer service representative

c&c heating & air conditioning

roseville mi

hvac contractor

full-time

day shift

phone support

email support

chat support

order processing

data entry

$15–$17/hour

medical insurance

dental insurance

vision insurance

paid time off

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• paid time off
• 401(k).

Why this role

Bilingual skills are a plus and highly valued.

About the employer

C&C Heating & Air Conditioning is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.