Bilingual Toll Booth Service Agent

Job overview

The Bilingual Toll Booth Service Agent position is onsite at facility offices in Tampa, FL. Pay is $17–$23 per hour. MCI supports customer service operations for the Tampa Hillsborough Expressway Authority. The agent assists callers and walk-up customers with toll accounts, payments, and service concerns. The role supports smooth toll operations by resolving inquiries, processing transactions, and completing daily balancing and deposit reports.

What you'll do

• Respond to inquiries about toll balances, account discrepancies, and general concerns
• process payments using toll operations systems
• handle in-person interactions, complaints, and service requests
• support inbound customer-service calls
• collaborate with team members
• complete end-of-day deposits and balancing reports
• follow attendance and scheduling requirements.

What we're looking for

Skills & competencies

bilingual toll booth service agent

tampa fl

mci careers

full-time

english and spanish

toll account support

payment processing

inbound calls

walk-up customer service

data entry

weekend and holiday shifts

$17–$23/hour

Work arrangement

• Weekend coverage required

Why this role

Requires fluency in spoken and written English and Spanish, computer-based data-entry experience, and non-cash payment-processing experience. Shifts align with toll operations hours, including weekends and holidays.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.