Customer Service Representative — Filtration Products

Job overview

The Customer Service Representative — Filtration Products role is onsite in Delhi, OH, as stated in the description; Cincinnati, OH is the listing location. Compensation is not specified. SunSource is an industrial distribution company providing products and value-added solutions across fluid power, fluid process, fluid conveyance, automation, general industrial components, and industrial repair. The representative supports the filtration-products sales process by responding to customer and sales-team requests accurately and efficiently. The role helps maintain customer relationships and support sales growth through quotations, order processing, delivery follow-up, and product recommendations.

What you'll do

• Respond to customer inquiries by phone, email, and customer portals
• prepare customer quotations with pricing, discounts, and shipping charges according to company guidelines
• enter orders accurately in the ERP system
• monitor and expedite orders
• follow up on quotes and make outbound calls
• identify opportunities to upsell and cross-sell based on customer needs
• attend product meetings or educational activities.

What we're looking for

Skills & competencies

customer service representative

filtration products

delhi oh

cincinnati oh

sunsource

full-time

onsite

customer inquiries

quotations

order processing

erp

inside sales

order expediting

upselling

Work arrangement

• Weekend coverage required

Why this role

The description prefers 3+ years of customer service or inside sales experience in filtration, industrial distribution, or a related industry; Trend ERP experience is a plus.

About the employer

SunSource is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.