Senior Customer Success Manager

Job overview

The Senior Customer Success Manager role is listed in Denver, CO; compensation is not specified in the listing’s structured pay fields. Karbon provides AI-powered practice management software for accounting firms. The manager owns the commercial outcomes of an accounting-firm customer portfolio, including retention, expansion, and value realization. By using customer insights, usage data, and cross-functional partnerships, the role supports customer growth and informs product and revenue priorities.

What you'll do

• Drive value realization after sale
• own renewal and expansion strategy
• identify cross-sell and upsell opportunities
• manage renewal forecasts
• build executive relationships and success plans
• identify churn risks and develop save plans
• partner with Sales, Implementation, Support, Education, Product, Engineering, and Marketing
• use analytics to prioritize actions.

What we're looking for

Skills & competencies

senior customer success manager

denver co

karbon

customer success

b2b saas

accounting software

customer retention

renewals

expansion revenue

portfolio management

ai-powered software

flexible time off

401(k) match

work-from-home stipend

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid flexible time off
• company-paid medical, dental, vision, disability, and life insurance
• 401(k) match
• flexible spending account
• up to eight weeks of paid parental leave
• work-from-home stipend.

Why this role

The posting describes a globally distributed team and a customer portfolio role with ownership of retention, expansion, and measurable outcomes.

About the employer

Karbon is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.