Help Desk Technician II

Job overview

The Help Desk Technician II role is onsite in Chico, CA, with onsite and remote installation and support for managed-service clients. Compensation is not specified. The technician supports the company’s managed-service clients across their technology environments. The role exists to resolve client technology issues, maintain service quality, and support deployments and account onboarding. It contributes by communicating ticket progress, documenting systems and processes, and escalating issues that cannot be resolved within agreed service levels.

What you'll do

• Install and support workstations, servers, printers, networks, VoIP systems, and vendor-specific hardware and software
• communicate ticket and project status to clients
• support the local sales team with potential opportunities
• provide basic network-level support for WAN and LAN connectivity, routers, firewalls, and security
• conduct network assessments as needed
• implement and support VPN, RDP, and LMI remote access
• document systems and provide reviews and recommendations
• implement and support disaster recovery and backup solutions
• prepare quotes and work with vendors
• own onboarding of new accounts
• maintain client service and satisfaction
• escalate unresolved service issues
• document internal processes
• enter daily time and expenses
• and stay current with technology developments.

What we're looking for

Skills & competencies

help desk technician ii

level 2 support

managed services

windows 10

office 365

networking

vpn

disaster recovery

chico ca

the rockridge group

client support

travel to client sites

Work arrangement

• Weekend coverage required

Why this role

Minimum two years of technical experience or a degree is preferred. Travel to outlying branches, customers, or multiple states may be required. Technical experience listed includes Auvik, ConnectWise, Dell server architecture, RMM agents, SonicWall firewalls, Ubiquiti/Unifi, TCP/IP, and LAN/WAN technologies.

About the employer

The Rockridge Group is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.