Network Operations Center Technician, Tier 1

Job overview

The Network Operations Center Technician, Tier 1 role is onsite in Moscow, ID. Compensation is not specified. Inland Cellular provides cellular and wireless network services. The technician monitors network alarms and service availability, performs initial troubleshooting, and manages incident tickets to support reliable service. The role also communicates outage and maintenance information, escalates issues beyond documented procedures, and assists field technicians with configuration and troubleshooting. Weekend work is required.

What you'll do

• Receive escalated customer problems and troubleshoot
• monitor network alarms and events using NMS platforms
• create, update, and manage incident tickets
• follow documented procedures and runbooks
• escalate unresolved issues
• communicate outage and maintenance information
• monitor network health and service availability
• support field technicians
• verify service restoration and close incidents.

What we're looking for

Skills & competencies

network operations center technician

tier 1

moscow id

inland cellular

full-time

onsite

ip networking

routers and switches

wireless

fiber

network monitoring

weekend work

Work arrangement

• Weekend coverage required

Why this role

The posting emphasizes accurate ticket documentation, timely alarm response, proper escalation, and adherence to operational procedures.

About the employer

Inland Cellular is hiring for this role. Industry: Wireless Telecommunications Carriers (except Satellite). Sector: 51.