Supervisor, Loss Prevention

Job overview

The Supervisor, Loss Prevention role is hybrid in Jacksonville, Florida; compensation is $55,000–$95,000 per year. The role leads Business Operations employees and owns a specialty process at Ally, a digital financial services company. The supervisor guides team performance and process execution, maintaining quality, compliance, and legal and risk expectations. The role develops employees, monitors operational results, and drives process improvements to support accurate, efficient service for customers and business partners.

What you'll do

• Lead and coach employees
• coordinate daily communications with employees, suppliers, leadership, and business partners
• improve expenses, productivity, and processes
• maintain quality checks and compliance controls
• research escalated issues
• monitor process volume and performance
• develop action plans for negative trends
• ensure training and resources
• provide performance feedback
• open and monitor Jira tickets
• manage supplier relationships and fulfillment activities
• address employee relations and performance issues.

What we're looking for

Skills & competencies

supervisor

loss prevention

business operations

team leadership

process improvement

quality controls

compliance

customer service

jira

jacksonville fl

ally

$55,000-$95,000/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off and holidays
• 401(k) matching and company contributions
• student loan and education savings assistance
• tuition reimbursement
• employee stock purchase plan
• medical, dental, vision, life and disability insurance
• paid parental and caregiver leave
• adoption, surrogacy and fertility assistance.

Why this role

Hybrid work arrangement; eligible for Ally's annual incentive plan.

About the employer

Ally is hiring for this role. Industry: Commercial Banking. Sector: 52.