IT Service Desk Intern

Job overview

The IT Service Desk Intern role is onsite in Las Vegas, NV. Compensation is not specified. The intern supports TensorWave’s Corporate IT team as the company works to deliver secure, reliable AI compute at scale. The intern provides Tier 1 support to employees, resolving common technical issues and escalating more complex requests. The role also assists with service desk operations, endpoint and asset tasks, and documentation to help keep employee technology services running smoothly.

What you'll do

• Triage support requests and tickets
• troubleshoot common hardware, software, account, access, and connectivity issues
• document solutions and escalate complex issues
• assist with onboarding and offboarding
• support endpoint and asset management
• maintain knowledge-base documentation
• help with inventory, device preparation and deployment, account administration, software installation, and access reviews.

What we're looking for

Skills & competencies

it service desk intern

tensorwave

las vegas nv

paid internship

tier 1 support

service desk tickets

hardware troubleshooting

software support

account administration

endpoint management

it documentation

tuesday–friday

Work arrangement

• Weekend coverage required

Why this role

Paid internship running May–August for 12 weeks; Tuesday–Friday, eight hours per day. Prior IT experience is helpful but not the primary requirement.

About the employer

TensorWave is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.