IT Operations Center Shift Supervisor

Job overview

The IT Operations Center Shift Supervisor is an onsite role in Las Vegas, NV. Compensation is not specified. The role supports Boyd Gaming, a casino entertainment company operating across the United States. The supervisor leads assigned support-center staff and helps maintain service levels by coordinating major system events, resolving or escalating support issues, triaging alarms, and managing issue tracking and reporting. The role also reinforces procedures, training, knowledge-base upkeep, and regulatory compliance.

What you'll do

• Interview, hire or recommend hires, schedule, train, evaluate, coach, and counsel assigned staff
• coordinate major system events and outages
• assist with first-contact issue resolution and escalate as appropriate
• analyze alarms and support troubleshooting
• use tracking, metrics, and reporting systems
• maintain staff communications and knowledge-base content
• prioritize shift workflow
• prepare reports and follow company and regulatory guidelines.

What we're looking for

Skills & competencies

it operations center shift supervisor

las vegas nv

boyd gaming

it support

support center

help desk

incident triage

system outages

iseries

staff supervision

knowledge base

service levels

Work arrangement

• Weekend coverage required

Why this role

The posting prefers two years of Help Desk or Support Center experience and one year of supervisory experience, and requires one year of applied iSeries experience.

About the employer

Boyd Gaming is hiring for this role. Industry: Other Gambling Industries. Sector: 71.